Microsoft Teams can’t open files in the desktop app

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Microsoft Teams can open Office programs such as Word, PowerPoint, and Excel files directly in the desktop app. The method for opening files in Microsoft Teams is simple; all you have to do is select the file you want to view and then click on the “Open the desktop app“, but unfortunately sometimes Teams cannot open Office files.

What’s the reason Teams can’t open files on the desktop app?

If Teams can’t open files on your desktop app, you might not be using the correct protocol settings, so make sure they’re correct.

Teams can’t open files in the desktop app

If Microsoft Teams cannot open Office files in the desktop app, follow the solutions below.

  1. Check your url parameters
  2. Run Disk Cleanup
  3. Check for updates
  4. Repair or reset teams
  5. Uninstall and reinstall teams

1]Check your URL parameters

When opening files in the desktop app, Teams uses the URL protocol to open the compatible Office app. To check your URL protocol, follow the steps below.

Type Microsoft teams in the search bar.

Then click Application settings on the right or right click on the Teams application and select Application settings.

Scroll to Fault and click Set default apps.

Click one of the Microsoft Office applications in the “Set defaults for applications” section.

On the next window, select a default application by a protocol for example URL: Excel protocol

A message box will appear, asking how do you want to open it?

Click on Okay.

If the problem persists, follow the solution below.

2]Run Disk Cleanup

To run Disk Cleanup, follow the steps below.

Type Disc cleaning in the search bar.

Then select the drive where Teams is located.

Clear the Temporary Internet files then click Okay.

If the problem persists, follow the alternative solution below.

3. Check for team updates

Maybe Microsoft Teams apps want to be updated. To check for updates, follow the steps below.

To throw Teams.

Teams can't open files in the desktop app

Click on the three dots next to your profile picture and select Settings On the menu.

Then at the bottom left on the next screen, click on About the teams.

On the next screen, updates will appear under the Version section, if there is one.

4]Repair or reset teams

To repair or reset teams, follow the steps below.

Type Microsoft teams in the search bar.

Then click Application settings on the right.

Scroll to Reset heading and click on the repair button to repair teams, app data will not be affected.

Under the repair button is the Reset Click on it to reset the teams. When you click the reset button, the app data will be deleted.

If the problem persists, follow the alternative solution below.

5]Uninstall and reinstall the teams

If none of the above solutions work, the only option is to uninstall and reinstall Teams. To reinstall Teams, follow the steps below.

Type Teams in the search bar.

Right click Teams and select Uninstall.

The other method is to open Settings.

On the Setting click on the interface applications on the left pane.

Then click Applications and Features on the right.

Scroll until you see Microsoft teams, click on the dots next to it and select Uninstall.

Then restart your computer and download the application again.

After reinstalling Teams, sign in to your account to see if you can open your files on the Microsoft Teams desktop.

We hope this tutorial helps Microsoft Teams open files in the desktop app.

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