Telegram also works as a web application to use the service on your favorite browser. The company is constantly trying to improve your experience of using the Telegram web, and you might face a setback or two. The worst is when the Telegram Web does not work.
Whether TelegramWeb fails to sync your messages or fails to respond fully, you will need to fix it to avoid missing messages from friends, groups, and channels. This guide contains some troubleshooting tips to fix the problem quickly. So let’s go.
1. Re-enable Telegram web session
If Telegram Web does not show new messages or you are having trouble sending them, you can try logging out and logging back in. This will reconnect Telegram for web to its servers and fix minor issues. Here’s how you can go about it.
Step 1: In Telegram Web, click on the three horizontal lines in the upper left corner and select Settings from the menu that appears.
2nd step: Next, use the three-dot menu icon at the top to select the Sign Out option.
Alternatively, if Telegram Web is completely unresponsive, you can also end your web session from the Telegram app on your Android or iPhone. Here’s how.
Step 1: Open the Telegram app on your phone. Tap the three horizontal lines in the top left corner to open Settings.
If you’re using Telegram on your iPhone, tap the Settings tab in the lower right corner.
2nd step: Scroll down to tap Devices.
Step 3: Select your Telegram Web session and tap End Session at the bottom.
Go to Telegram Web on your PC and log in with your phone number or scan the QR code. Then check if you can use Telegram Web.
2. Check Telegram server status
If reactivating the Telegram session does not work, you should check the Telegram server status before proceeding with the other solutions in this list. You can visit a website like Descent detector to check if other people are having similar issues.
If the servers are down, you have no choice but to wait for Telegram to fix the problem.
3. Disable browser extensions
Third-party extensions allow you to enhance the functionality of your browser in various ways. There are many extensions for Telegram Web that allow you to apply themes, share links and add additional features. If you used one of these extensions, one of them could be responsible for the problem.
To be sure, you will need to disable all extensions in your browser and use Telegram Web.
In Google Chrome, type chrome://extensions in the address bar and press Enter. Disable all extensions one by one.
Similarly, if you’re using Telegram on Microsoft Edge, type edge://extensions in the address bar and press Enter. Use the toggles next to extensions to turn them off.
Restart your browser and try using Telegram Web again. If it helps, you can enable all extensions individually to isolate which one is causing the problem.
4. Clear browser cache and cookies
Apart from extensions, corrupted or old browsing data can also prevent Telegram Web from working properly. If this seems to be the case, you can try clearing the browser cache and cookies.
To clear browsing data in Chrome or Edge, press Ctrl+Shift+Del (Windows) or Command+Shift+Del (macOS) on your keyboard to open the Clear Browsing Data panel. Use the drop-down menu next to Time range to select Entire time period and check the boxes for ‘Cookies and other site data’ and ‘Cached images and files’.
After that, tap on the Clear data button to continue.
Likewise, you can clear the cache and cookies of any other browser you use. Once cleared, try using Telegram Web to see if it works properly.
5. Disable VPN
Several countries ban the use of Telegram due to concerns about its privacy-focused features and reluctance to partner with respective governments. If you use a VPN connection on your PC and you are connected to the server of a country where Telegram is prohibited, the service will not work.
You can try switching to another server or temporarily disabling the VPN to use Telegram Web.
Telegram Web is a great alternative if you spend most of your day working on a computer. However, such problems with Telegram Web can ruin your experience. Hope the above solutions helped you fix all the problems with Telegram Web and you can connect with your friends again.