Facebook Messenger integrates messages from Facebook and Instagram. That’s why people use it to keep in touch with their friends and family. However, Messenger can sometimes cause you problems. Sometimes the app fails to send messages or send pictures from gallery. If you suffer from the latter, there are several ways to fix the problem.
1. Check the media size
Facebook Messenger limits the maximum attachment size to 25MB. This applies to audio, video, images, and files. With modern smartphones with 108MP cameras, it is quite easy to take photos with size over 25MB.
Check the size of the image you are trying to share on Messenger. Wondering how to do it? Read our dedicated article on how to check image size on iPhone.
If you are dealing with large media files, you are left with two options here. You can either compress the file and reduce the overall image size or use apps like Telegram that offer up to 2GB of media download support in chats.
2. Enable mobile data for Messenger (iPhone)
There may be times when you turn off mobile data permission on iPhone to reduce data usage. If you did the same for Messenger on iPhone, it’s time to turn it off.
Step 1: Open Settings on the iPhone.
2nd step: Scroll down to Messenger.
Step 3: Enable mobile data failover.
3. Disable Messenger Data Saving Mode (Android)
The Android Messenger app lets you turn on data saver mode to reduce mobile data usage. If you are having trouble with Messenger not sending images, you can follow the steps below and turn off data saver mode on Messenger.
Step 1: Open Messenger on Android.
2nd step: Tap the profile picture at the top.
Step 3: Select the Data Saver menu and disable the option.
4. Give relevant permissions
Most users use the default gallery option in Messenger to send photos. During setup, Messenger on iPhone and Android will ask for permission to access images saved on the phone. If you denied permission, Messenger will have problems accessing photos on your phone.
It’s time to allow Messenger media on iPhone and Android.
Permissions on iPhone
Step 1: Open Settings and go to the Messenger menu.
2nd step: Select Photos and tap All Photos to allow media access.
Permissions on Android
Step 1: Long press the Messenger app icon and open the app info menu.
2nd step: Go to app permissions and select Files & Media.
Step 3: Select the Allow access to media only option.
5. Force Quit Messenger (Android)
You can force quit the Messenger app on Android and start fresh. You restart the Messenger app to fix the issues.
Step 1: Long press the Messenger app icon and open the app info menu.
2nd step: Hit Force Stop at the bottom, and you’re good to go.
6. Clear Messenger Cache (Android)
This tip applies to experienced Messenger users. Over time, you may have bogged down Messenger with too much cache data. You will also feel the Messenger lag. Follow the steps below to clear Messenger cache on Android.
Step 1: Open the information menu on the Messenger app (refer to the steps above).
2nd step: Go to the Storage menu.
Step 3: Tap Clear Cache at the bottom.
7. Keep the Messenger app open (iPhone)
When dealing with large media files on Messenger iPhone, you may need to keep the app open during the image sending process.
If you minimize the app in the background, iOS may interrupt background activities and you will still face Messenger sending pictures problem.
8. Check Messenger Status
Facebook is no stranger to system crashes. If the social network is having a rough day, you will continue to experience issues with the Messenger app.
You can go to Downdetector and confirm the problem. Others might be facing the same problem as you.
9. Update the Facebook Messenger app
Using an outdated version of Messenger can lead to glitches and errors in day-to-day use. You must install the latest version of Messenger from the Play Store or App Store.
Send media on Messenger
Facebook Messenger does not send images may cause you to use alternatives to share media files. This can interrupt the communication flow if you are using multiple text and media apps. Use the tips above, fix the problem and continue using Messenger.
If you share private or confidential media on Messenger, use the secret chat feature in the app.
